1. Log in to your account: Please visit our standalone website and log in to your personal account.
2. Accessing Order History: On the “My Account” or “Order History” page, locate the order you wish to inquire about.
3. Check the logistics details: By clicking on the order details, you will see the “Logistics Tracking” information. We usually provide a marine bill of lading number (B/L Number) or a tracking link.
4. Use the bill of lading number for inquiry: You can copy this bill of lading number and visit the official website of the carrier (such as Maersk or COSCO Shipping) for an accurate inquiry to obtain the latest location of the vessel and the estimated arrival time.

If there is no tracking information available in the order details, it means that the shipment is being arranged for dispatch. Please check again later or feel free to contact us at any time.

1. Before the order is shipped: Log in to your account on the website as soon as possible and look for the option to “Modify” or “Contact Customer Service” in the “My Orders” section. Some systems support self-service modifications. · Reliable Method: If you are unable to make the modification yourself, please contact us immediately via email or online

   customer service, providing the order number and the specific changes you wish to make.

2. After the order has been shipped:It is not possible to make changes directly at this time. You will need to contact us to discuss a resolution.

Log in to your account on our website, go to the “My Orders” list, and find the order in question. If the system supports it, there should usually be a clear “Cancel Order” button that can be clicked to complete the cancellation automatically.

Alternative solution: If the cancellation button cannot be found or the operation fails, please contact us immediately via email, online customer service, or a work order system. Be sure to provide the order number and clearly state “request to cancel the order.”

After the order has been shipped: No refunds are available for reasons such as dissatisfaction. If needed, please contact us.

Shipping will be completed within 3 to 7 days after the order is received.

1. Preserve Evidence: First and foremost, please keep the outer packaging box of the delivery (including the label) and take photos or record a video of the entire package and its outer packaging upon receipt.
2. Check the list: Carefully compare the items you received with the packing list included in the package to identify any specific items that are missing.
3. Contact customer service: Reach out to the merchant immediately via email or online customer service on the website. Provide your order number, missing item information, and prepared photos/video evidence.

Bank transfers can be used for remittances.

The price of the item does not include shipping costs or taxes.

Yes , We have please contact us.

Bank transfers can be used for remittances

Add the desired item to the shopping cart, then proceed to the checkout page. After filling in the delivery address, the system will automatically calculate the final shipping cost based on your address.

Yes

Shipping via sea container.

The delivery time will be determined based on your address. For a specific delivery time, feel free to ask.

1. First, independently verify the information:

• Please double-check that the delivery address is correct.
• Check the status of the logistics tracking number to confirm whether the package is in transit or has already been picked up by a collection point or signed for by someone else.

2. Contact customer service promptly:

• If an anomaly is confirmed, please contact us immediately via email or through our online customer service. Please have your order number and logistics tracking number ready.

Usually, we will proactively contact the logistics company to verify the situation. If it is confirmed that the package is lost, we will either resend it at no additional cost or arrange a full refund, depending on the circumstances.

Rest assured, we will take responsibility for following up until the matter is resolved and ensure that your rights are protected.

1. Submit the request: Please log in to your website account, locate the corresponding order in the “Order History,” and click on the “Request Return” or “Request Refund” button. Make sure to briefly explain the reason for the return.
2. Awaiting Approval: Our customer service team will quickly review your application. Once approved, we will send you a detailed return address and instructions via email.
3. Return of the Item: Please send back the item in its original condition, along with all original accessories and packaging, and the shipping invoice (if available). It is advisable to keep the tracking slip as proof of return.
4. Processing refunds: Once we have received and inspected the returned item and confirmed that it is in good condition, we will process the refund promptly and return the amount to your original payment method.

1. Return window: You can apply for a return within 10 days from the date you signed for receipt of the item.
2. Merchandise conditions: The returned item must be in perfect condition, unused, with all tags intact, and accompanied by the original packaging and all accessories.
3. Exclusions: Due to health and hygiene concerns, certain items such as intimate apparel and personal care products are not eligible for return. For more details, please refer to the product page explaination. 4. Refund Process: Please submit a return request through the account dashboard first. Once we receive and confirm that the item is in its original condition, we will process the refund within 7 business days. The refund amount will be returned to your original payment method.

Yes

Please contact us immediately, and we will negotiate and arrange a refund.

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Colors can be customized. Please feel free to contact us if needed.

Yes

Repairs can be made within the vehicle’s warranty period. Local repair services are also available.

Vehicle warranty is 2 years. Battery warranty is 3 years.